Thank you for shopping at BioSomaris®. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Due to the nature of our products (growth hormones, peptides, and research chemicals), we generally do not accept returns. However, we understand that exceptions may be necessary. Returns may be considered under the following circumstances:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., damaged or incorrect product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process a refund to your original method of payment within [number] business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Non-refundable items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact email address here] and send your item to [insert return address here].
To return your product, you should mail your product to: [insert return address here].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $[amount], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders can be cancelled within [number] hours of placement. After this period, orders may have already been processed and shipped, and cancellation may not be possible. Please contact us immediately if you wish to cancel your order.
If you have any questions about our Refund and Return Policy, please contact us at [insert contact email address or contact form link here].
